One of my guests never received some/all of their food.

We apologize for the inconvenience and we understand that this is frustrating. While we do our best to ensure food is delivered, sometimes food is misdelivered, restaurants cancel without notice, or delivery drivers get lost.

If a guest does not receive their food, they can email us at the time of the event for a replacement. If you would prefer to simply remove them from the invoice, let us know. In either instance, we must be notified within 24 hours of the start time of the event otherwise we cannot provide a refund or replacement for missing deliveries.